Refund and Return Policy
Nišville Jazz Festival Online Merch Shop
Thank you for shopping at the Nišville Jazz Festival Online Merch Shop. We appreciate your support and want to ensure a smooth shopping experience. Please read our refund and return policy carefully.
1. Returns
We accept returns under the following conditions:
• The item must be unused, unworn, and in the original packaging.
• The return request must be made within 14 days of receiving the item.
• Personalized or custom-made items cannot be returned unless they arrive damaged or defective. To initiate a return, please contact our customer support at shop[at]nisville.com with your order number and reason for return.
2. Refunds
Once we receive and inspect the returned item, we will process your refund.
• If approved, refunds will be issued to the original payment method within 7-14 business days.
• Shipping costs are non-refundable, except in cases where the item is defective or incorrect.
3. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of receiving the item.
4. Non-Returnable Items
• Gift cards
• Downloadable digital products
• Personalized or custom-made items
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund.
6. Shipping Costs for Returns
• The customer is responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service, as we are not responsible for lost returns.
7. Contact Us
For any questions regarding returns and refunds, please contact us at:
• shop[at]nisville.com
•
Nišville Jazz Festival Online Merch Shop reserves the right to update or modify this policy at any time.
Last Updated: Mar 31, 2025